FAQ

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Q: How long does it takes for my3Dtwin to be created?

A: Although it may look simple, creating your my3Dtwin figurine is a very complex process. Therefore it may take up to 14 working days to deliver.

Q: Can you post it to my home address?

A: Yes, we can send it to any UK or international address for an extra cost.

Q:. Can you create my3Dtwin of two or more people together?

A: We can scan and print two people at a time in SOME circumstances. Speak to one of our representatives for more information. Prices however are still applicable per person.

Q: Can a single model be printed twice simultaneously?
A: Yes, we can print two or more models at the same time. We can also print your model in more than one size.

Q: Can a number of scan attempts be made to allow a choice?
A: Yes, we take a number of scans within the 15 minutes of your appointment to enable you to choose which you prefer.

Q: Do I get discount if I want extra copies of my3dtwin?
A: Yes, we offer 20% discount on each copy of your figurine.

Q: Can I change my outfit for my3Dtwin?
A: Yes, we have changing room facilities available.

Q: Is there any parking facility?
A: Yes, there is a car park just a few minutes away from our studio. (15 White’s Row, London E1 7NF).

Q: Is it possible to get my3Dtwin on the next day?
A: Yes, we can usually bend time and space to create your my3Dtwin faster at an extra cost.

Q: Is it safe to be 3D scanned at your studio?
A: Yes, our 3D scanning process is harmless. It is the same as being photographed but with more than one camera.

Q: What is my3Dtwin made of?
A: It is made of high performance composite powder.

Q: Can I wash my3Dtwin with water?
A: No, the only way to clean it is with a soft brush or a dry cloth.

Q: How can I pay?

A: We accept credit or debit cards and cash payments. (Unfortunately we can’t accept American Express).

Q: Can I order extra copies or reprints in the future?
A: Of course. We store your data for future reprints.

Q: Are there any limitations to what I can wear?
A:There are small limitations like transparent items, large areas of glossy or highly
reflective clothing.

Q: What pose can I take?
A: As long as you are in range of the scanner you can take any pose you like.

Q: If I want to look thinner or get rid of spots or bruises, can it be done and how much does it cost?
A: Yes, we do offer editing services. A little touch-up, for example, removing spots or bruises costs £20. For advanced editing please contact one of our staff members.

Q: Are my images and 3D model kept private?
A: We do not share our customers’ information or images with third parties. We will only use your digital files to complete your order.

Q: How long is an appointment?

While scanning only takes split of a second, please allow for 15-30 minutes of time so we can talk you through the process and make sure you are satisfied with the result. We have allocated time slots for appointment so please arrive 10 minutes before so you have time to relax and change if necessary. Sometimes if you are too late there is a chance we will not be able to fit you in, but we will do our best.

Q: Are they fragile?

This is dependant on the position you are posed in. Please be aware that the nature of small figurines can make them very delicate and some details may be hard to print. This includes very thin parts like a fingers pointed in the air or an arm away from the body or a prop like a musical instrument. These may break when printed on the smallest figurine so we would advise going up a size in some circumstances. You will be advised of this upon your visit.

Q: They say never work with animals or children…..

But we welcome to challenge! For the process to be successful the subject must be able to stand still on their own for as long as it takes to capture the image.

It is advisable to bring your pet’s favourite treat to help them stay in one place for a moment. We have done some quite spectacular printing of cats and dogs and even birds so it’s worth being patient. There are some on the web site and in the studio so you can see the results.

Q: What to wear?

Our Photographic process scans surface details, so the more it can see, the better the quality of the result. Some fabrics and colours work better than others, we have found that subjects dressed in bright colours and patterned clothing looks great and is more catching. Black sometimes comes out a bit grey and can lose its intensity. The fine surface structures found on most cotton or denim fabrics works well but sheer or shinny fabrics that are too transparent can confuse the cameras from a distance. The cameras will also pick up the natural curves of the figure and even the creases in shirts. So if you don’t want a crumpled look get the iron out.

Q: Please avoid the following

Shiny materials like silk or high polished leather on a large scale. Shoes and accessories are fine. However we cannot scan transparent materials like tulle or very thin chiffon etc. Accessories like bags, backpacks etc. are welcome. As are your favourite, mascot or toy. Though they may incur a ‘Prop’ charge.