Terms & Conditions

The following terms govern all purchases from Levavo Limited relating specifically to my3Dtwin statuettes.

We can change these terms and conditions at any time without a notice.

Delivery:

On completion of production of your statuette, you will be sent an email letting you know that it is ready for delivery and the date it will be posted. We will arrange to post it to you via UPS Standard next day delivery service. You are welcome to collect your figurine from the studio.

Refused Delivery:

If a delivery is refused once it has left our studio, you will be charged for both the cost of the delivery and the cost of return to our studio, by the delivery cost.

Damaged Goods:

Levavo Limited must be notified of damaged or faulty goods within 24 hours of receipt of goods. A signature made against a delivery is confirmation that the customer has received the goods as stated on the delivery note. If the packaging appears damaged, please ensure you note this when signing for the package and contact us immediately.

Change or cancel an order:

We are sorry, but in most circumstances, it is not possible to make changes to your order once you have placed it. Once your image results have been sent to be printed the data cannot be changed. If you need to discuss your order with us or if you would like to add new items to your order, please email at [email protected] where we will assist you. If you need to change details of your delivery address or change your appointment time, please contact our customer service team email to [email protected], please detail your order number and postcode in your email header. To protect your privacy your statuette will only have a serial number on the bottom and not a name, so please take note of the number for reference purposes before leaving the studio. We take data protection very seriously and will not release any of your data to a third party without your permission. We will also email this number to you when it is ready for delivery. All data is stored under the terms and conditions of the Data Protection Act 1998.

Refunds:

We do not provide refunds on my3Dtwin statuettes, but we will do a reprint if there is a notable fault in the print or damage caused in the studio before packaging. The standard and quality should be the same as the samples on display in the showroom or at the mobile studio on the day of your appointment. Please note that some surfaces and textures do not print or reflect light as well as others, shiny surfaces may cause a glare and some fabrics may not print as well as others. Our technician will inform you how to get the best out of your my3Dtwin experience on arrival.

Marketing:

We assume our customers agree that images of their statuettes may be used for future promotional material. Please contact us if you do not wish your statuettes to be used for future promotional material.